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Michelle Randall

Michelle Randall
Michelle serves as the CMO of Playvox, a digital-first workforce engagement solution. Prior to Playvox, Michelle served as CMO for Splashtop, a remote access and help desk solution, Procare, a childcare management solution and Serenova, now called Lifesize, the cloud-based call center technology with built-in video conferencing. Prior to that, she was vice president of marketing for Comcast Business. In this role, she led marketing and the West division's 100-person loyalty contact center and saw first-hand the deep relationship between agent engagement and customer experience.

Customer Service Isn’t the Cost You Want to Cut

“Your call / email / chat is important to us, but we are experiencing unusual volume at this time.” If you’ve had a reason...

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