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Lane Michel

Lane Michel
Lane Michel, Jennifer Monahan-Searles and Jenny Belser are a part of the Enterprise Performance Solutions business at Quaero, a marketing and technology services company. Michel is executive vice president, and both Monahan-Searles and Belser are directors who have led numerous customer experience and touch-point mapping projects.

A Customer-Experience Map Points the Way for One Insurance Company

The words "customer centric" and "insurance company" typically are not used in conjunction with one another. In fact, most consumers would say just the...

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