As chief customer officer of Legion Technologies, Michael Spataro is an innovative executive with a strong track record for building effective and profitable organizational structures and leading sizable retail organizations to success. His expertise lies with workforce management strategic planning for across multiple business sectors with an emphasis on retail.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.