Michael Redbord
Michael Redbord
Michael Redbord is the General Manager of the Service Hub at HubSpot. Prior, Michael scaled the HubSpot Customer Support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, Michael took the support team from a cost center to one of HubSpot's greatest engines of growth, with a revenue retention rate of over 100%. Michael is a noted writer, speaker, and former competitive classical pianist -- in case you're looking for a conversation starter.
The Hard Truth About Acquisition Costs (and How Your Customers Can Save You)
TL;DR:Trust in businesses is eroding, and so is patience. Marketing and sales are getting harder, and the math behind most companies’ acquisition strategy is...