Merryl Cepe is currently the PR and Content Marketing Specialist in Call Journey. She has almost 5 years of experience in PR Writing, but still has a lot to learn. Aside from writing fiction stories, her hobbies also include nail art, watching sloppy Kdramas and cuddling with any/all of her six dogs.
Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes...
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.