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Merryl Cepe

Merryl Cepe
Call Journey
Merryl Cepe is currently the PR and Content Marketing Specialist in Call Journey. She has almost 5 years of experience in PR Writing, but still has a lot to learn. Aside from writing fiction stories, her hobbies also include nail art, watching sloppy Kdramas and cuddling with any/all of her six dogs.

A.I. meets H.I.: Driving Growth and Improving Customer Experience

Merryl Cepe -
Conversation Analytics deploys the latest in AI for businesses to have deeper understanding of customers and drive a more personalized journey, enabling growth and...

The cost of not listening – when good customers hit bad culture

Merryl Cepe -
Conversation Analytics to bolster compliance and remove risk in today’s volatile financial industry Government watchdog, the Australian Prudential Regulation Authority (APRA), just raised the stakes...

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