Mike Cholak
Mike Cholak
Convergys
Mike Cholak is a consulting practice executive in the Customer Management line of business at Convergys. He leads a team dedicated to delivering a full suite of analytic services to the Company's clients that help leverage customer intelligence and feedback to optimize long- term customer loyalty and profitability.
Healthcare Insurers: Three Focus Areas for Differentiation
Healthcare customer research suggests that close to 20% of the policies sold in the upcoming open enrollment period will be shopped by consumers via...
3 Ways to Re-engineer Quality and Create a Staggering ROI
Would you pay $15 to see 10 minutes of a movie? Of course not; you want the whole story. Why should quality assurance...
Five Customer Engagement Tips for 2011
What we've learned about delivering a superior customer experience in the past year is worth building on in 2011. Here are five tips gleaned...