Monique Castillo
Monique Castillo
Monique Castillo is an Impact Performance Specialist with knowledge and background in customer service, sales, coaching and mentoring. When she is not helping customers improve their business, she is also a world traveler, gym enthusiast, and an aspiring foodie.
A Customer’s Bill of Rights
Each and every one of us is a customer. We put gas in our cars, eat at restaurants, and regularly make purchases at a...
Overcoming Employees’ Objection to Call Monitoring
"Monitoring makes me nervous." Have you ever heard this from one of your front-line representatives (either customer service, technical support, or inside sales)? If so,...
Respecting Diversity in the Training Environment
In a training room, as in the workplace as a whole, people have different views, backgrounds, preferences, and learning styles. When you facilitate a...
Don’t Forgo Customer Service Training in Challenging Times
With all the uncertainty and instability in today's workplace and many organizations having scaled-back budgets, one of the areas that tends to get cut...
Gearing Up For Customer Service Training
Have you ever invested time and money into a training program only to hear your employees ask "Why do I have to go to...
Tips for Answering Customer Questions With Style
Answering customers' questions daily is a large part of many people's jobs. Some people may feel like they can answer a customer's question as...