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Matt Swain

Matt Swain
Matt Swain is a recognized customer communications industry thought leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies have relied on Matt’s expertise and research for their current and future omnichannel communication initiatives. As Managing Director and Practice Lead for Broadridge Communications Consulting, Matt brings invaluable market research and consulting expertise to clients relative to benchmarking, as well as for communications strategy, design, and execution across print and digital channels.

With Consumer Dissatisfaction Rising, It’s Time for More Radical Change in CX

A tidal wave of dissatisfied consumers is threatening to sink companies that have lost touch with their customers. Meanwhile, firms that employ innovative technology...

Communicate your way to a better customer experience

Customers dissatisfaction is steadily growing with nearly 70% of consumers reporting they want companies to improve their experiences, according to the 2023 CX and...

The Customer is Everything

As consumer expectations rise and their behaviors continue to evolve, companies must prioritize and invest in opportunities that improve the customer experience. However, it’s...

The Future of CX in the “Next Normal”

While the COVID-19 pandemic has certainly upended the way we work, it has also transformed the way companies engage with customers. In fact, according...

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