Matt Sims

The Leader Insights Forum in Dublin Was More Than Just Insights!

Last week I visited Dublin in Ireland to attend the Leader Insights Forum (LIF). The LIF is a fantastic event that Teleperformance has now hosted in cities including Amsterdam and Dubai and with Dublin being so close to home I thought it was time...

What Is The Future Of The Customer Journey?

Intelligent Sourcing magazine recently hosted a dinner in collaboration with Teleperformance in London where Mike Havard, CEO of Ember Group, and Julian Herbert from Everest Group discussed the future of the customer journey. The team from Teleperformance was also there to give feedback on...

Is Nearshoring The Answer For UK Brands Facing Uncertainty In 2019?

There is still some boardroom uncertainty about offshoring from the UK. Some executives even think negatively about European nearshoring. But I believe much of the cynicism and paranoia about outsourcing from a remote location has to be reconsidered for a number of reasons. Let’s...

UK Energy Price Caps Will Lead To A Renewed Focus On CX

Imagine an entire industry where the largest six companies made a combined profit of £924m ($1.2bn) last year. Now imagine the industry regulator enforcing a price cap on this entire industry, and reducing profits by around £1bn ($1.3bn). This is exactly what has just...

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