Matt Sims is the CEO of Teleperformance UK and South Africa. He is an experienced CEO and Chief Business Development Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Sales, Business Development, Customer Relationship Management (CRM), Business Process Improvement, and Customer Satisfaction. Strong sales professional with a Bachelor of Arts (BA) focused in Business Administration and Management from the University of Plymouth.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.