Home Authors Posts by Matt Roberts

Matt Roberts

Matt Roberts
ZOKRI
Matt Roberts is an OKR advocate and founder of ZOKRI - OKR and Performance Management software. He’s on a mission to share knowledge of how to set company and team goals more effectively.

Achieving amazing Customer Experience from the top-down and bottom-up

Matt Roberts -
We are living in a time where goal setting tools and frameworks such as Balanced Scorecard (BSC), which usually runs on a yearly planning...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink