Matthias Baldauf
Matthias Baldauf
Matthias Baldauf is a content writer at cxomni. His thematic focus is on CX and customer experience management. Prior to that, Matthias Baldauf worked for several years on the agency and corporate side for B2B companies in the areas of PR and content marketing.
How to set up a virtual customer journey mapping workshop
Image Source: Annie Spratt / Unsplash Customers nowadays expect a consistently positive experience when interacting with companies, products and services. If organizations really desire...