Matt Sharrers serves as Partner of SBI. Matt works primarily in the Fortune 500 with clients including: Ryder, Integrated Device Technology, Informatica and Danaher. Matt is the author of "Promoted to VP of Sales: The Year 1 Toolkit". His work has been profiled in Sales and Service Excellence, Sales Journal Constitution and Leadership Excellence.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.