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Mathew Patterson

Mathew Patterson
During his early career in web design, Mathew realized the power of customer service to build stronger relationships, improve results and create great experiences. After 9 years building a service organization for email marketing app Campaign Monitor, Mathew joined the Help Scout team as customer service evangelist, preaching the good word on customer service and contributing to Help Scout's range of customer service tools.

Why customer service sucks, and 6 steps to improve it

Why does customer service suck so badly? If proclaiming "Customer Service Is Vital to Business Success!" was all it took, we'd all be receiving...

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