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Martin Hill-Wilson

Martin Hill-Wilson, Hill-Wilson
Customer Service, CX & AI Engagement Strategist - Chair, Keynotes & Masterclasses. Brainfood is an advisory and education service. Advice in terms of co-designing practical engagement strategies that balance customer and business needs. These are orchestrated from a blend of live assistance, self service and proactive contact using whatever optimised mix of voice, text and video works best across realigned customer journeys.

Painting A Customer Service Strategy: session 4

This fourth session in the series on Customer Service Strategy looks at real world deliverables. By this I mean what you actually deliver to your...

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