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Mark Ratekin

Mark Ratekin
Mark is a Principal Consultant of Global CX Consulting at Forsta. He is an experienced executive with more than 25 years of experience in customer strategy consulting, operations management, finance and analysis. Mark serves as a member of the Board of Directors for CXPA, and he frequently serves as an adjunct professor of strategy and change management.

How Your CX Program Can Survive the Holiday Season Supply Chain Crunch

The ripple effects of pandemic-driven supply disruptions have created a series of new challenges for U.S. retailers ahead of the holiday shopping season, a...

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