Mark Gionis
Mark Gionis
Mark Gionis is a Digital Customer Experience Manager at Wolters Kluwer Tax and Accounting in the UK with over 23 years of experience supporting customers. Having spent most of that time managing teams within Customer Support, Mark now utilises the experience he has gained through helping customers within his latest role as Digital Customer Experience Manager. In an ever-evolving digital world, Mark specialises in implementing digital service solutions such as Chatbot, Communities and Learning Management Systems whilst constantly reviewing customer feedback and data metrics to continuously
The New Digital Customer Experience: Accessible and Contextual
As businesses move away from paper-based to digitally enabled workflows, customer service and support follows this trend. Organisations are in many instances streamlining their...