Mansi Bhatia
Content creator at Ameyo, blogger and a customer experience evangelist.
Its that time of the year again! The holiday season is upon us and as much as we would like, we all cannot be...
We all have been talking about customer experience (CX) for a long time now. We have given it so much importance that sometimes while...
If a company wants to improve its bottom line, it needs to focus on improving sales. That is only possible when the brand is...
As we enter into the new year, one of the largest generation in the history, i.e. the Millennials (also known as Gen Y) are...
Humans pride themselves on their ability to understand each other (well, mostly). But recently, we are faced with a new technology, namely, artificial intelligence...
Gone are the days of one-on-one customer interactions. Today’s customer reaches out to the organizations through various channels - emails, calls, social media, etc....
In any business, there are times when there is a lapse in customer service leading to an irate call or customer interaction. The bad...
Customer experience (CX) has gained a newfound glory in today’s industrial landscape. CX along with employee engagement are the focal points for companies who...
A lot has already been said about Artificial Intelligence (AI). Some love it while others hate it. But today’s truth is that you can’t...