Manish Nepal
Manish Nepal
Content Marketer with more than 6 years of experience in marketing, business communications, cyber tech, security automation, and customer engagement. I mostly like to write articles and blogs on topics that intrigue me as a lifelong student of marketing. More recently, I'm leaning towards demystifying the realm of content marketing and distribution.
Lessons in brand stickiness: How to retain customers and improve brand loyalty
Okay, so your brand has the fluid marketing chops to shapeshift through the fast-changing business environment and stay relevant to customers’ demand. You also...
Let’s stop trying to improve CSAT and NPS without trying these things
Image Source: Freshchat As much as customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) are touted as important keyholes to understand...