Magnus Geverts
Magnus Geverts
Magnus Geverts, VP of product marketing and management at Calabrio, has spent more than two decades helping companies deliver on workforce management and customer service initiatives. His product team at Calabrio is committed to leading the development of software that enables users, engages frontline employees and elevates the end-customer experience.
From Agent to Brand Guardian: Utilizing AI/ML to Improve Performance
In the fast-paced realm of contact centers, 83% of managers claim to have the analytical tools they need, while alarmingly only half are truly...
So, You Journeyed to the Cloud — But Do You Have a True-Cloud Solution?
The pandemic flipped nearly every business on its side (and some upside down), causing leaders across all industries and sectors to reexamine how their...
Contact Center Agents Want Greater Autonomy and Flexibility—It’s Time to Give It to Them
The workplace as we knew it pre-2020 is gone forever, which means the way we work needs to evolve as well. It’s no longer...
Wave Goodbye to 2020: What’s in store for 2021?
The COVID-19 health crisis has reshaped the business landscape and the world of work. In contact centers, more employees than ever before now work...