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Lucie Colt

Lucie Colt
I am Head of Marketing helping my consulting company to deliver innovative change to our customers. This is really exciting because we are right at the forefront of the 2 biggest challenges that are facing execs over the next 3 years - how to meaningfully deliver a customer centric agenda and driving efficiency and cost reduction through fixing broken process. The exciting bit is that we can deliver performance improvements the old approaches can only dream of and in a fraction of the time.

10 Things Customer-Obsessed Companies Do Differently

So what do customer-obsessed companies do differently than most? Here are our top 10 differentiators: 1. They focus on customer satisfaction retention over customer acquisition:...

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