Leslie Ottavi is Chief Transformation Officer at iTalent Digital. With 20+ years of international experience and thought leadership in the enterprise change leadership space, she is passionate about delivering sustainable business outcomes for Fortune 500 companies by breaking down silos to accelerate and elevate transformational change.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.