Lisa is Director of CX Strategy and Design Consulting at MaritzCX. Trained as a political scientist, Lisa is a firm believer that we're more innovative when we learn from other fields. She lives in St. Louis, Missouri where she is the mom of two active little boys and the wife of a die-hard Michigan sports fan.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.