Lisa London
Lisa London, PhD
Lisa is Director of CX Strategy and Design Consulting at MaritzCX. Trained as a political scientist, Lisa is a firm believer that we're more innovative when we learn from other fields. She lives in St. Louis, Missouri where she is the mom of two active little boys and the wife of a die-hard Michigan sports fan.
Behavioral Science Can Reveal Your Customers’ True Feelings
Insights Come Hand and Hand with Listening There is no feedback more important for companies to utilize than the candid, true thoughts and feelings of…
The ROI of a Strategic CX Foundation
We often hear from clients that they need to tangibly demonstrate the ROI of their VOC program and, more broadly, their CX strategy to senior…
CX Is the New Democracy (or, Social Media May Not Be So Bad)
One trait that sets humans apart is our drive to make sense of things. We do this so we can comprehend our shared history...