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Jenny Dempsey

Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.

Puppies, Guest Requests, and FreshDesk: A Tale of Streamlining Puppy Parties

Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies…

How to support customers when the service is buggy

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck…

3 Things Spin class taught me about customer experience

Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid…

Why I’ve remained loyal to my hair stylist

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair…

How customer testimonial videos impact your VoC program

I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I…

What the butcher at Ralph’s Grocery Store taught me about #CX

A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me…

Tooth be told: A customer experience about my teeth

I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or…

How FruitStand delivers tasty fruit and customer smiles with Re:amaze

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half…

That side of ranch impacts the customer experience

My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment.…

What the ants in your kitchen can tell you about #CX

One single ant crawls across my kitchen counter. That one ant has many friends somewhere in a deep cranny of my old flat, just waiting…

What Armstrong Garden Centers did right with feedback

Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying…

Why I’m Tickled Pink about this Customer Feedback Program

As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company…

How to create customer how-to tutorials on a budget

As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I…

Tips for Coping with Stress at Work

This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating…

Simple Ways to Leverage Wellness to Improve the Employee Experience

This post was originally posted as a featured contributor on ICMI. Eat only healthy snacks at work, lose weight and burn calories through your daily…

This is why Zendesk Relate rocks

“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate…

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

I’m not crying, you’re crying (at work). Photo cred: Ban.do Samantha (not her real name) sat across from me in our small contact center. Not…

4 Best Practices To Incorporate Wellness In Your Workplace

This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever…

Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer

I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers…

Customer Service Surprises When You Least Expect Them

Are you in “The Customer Service Zone”? This is type of mindset where, as an agent, you find that customers are generally friendly and cooperative,…

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