Special Advisor at SeeGap which is all-in-one customer interaction management platform designed for Consumer Packaged Goods & FMCG Brands.
Through a single QR Code or NFC tag on product packaging, the SeeGap platform enables consumers to Provide Feedback, Access Customer Service, View Product Info and Enter Promotions. Consumers can do all this through their preferred medium of messaging, which drives engagement, captures more data & boosts customer loyalty.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.