Lee Silverstein is a subject matter expert on leadership, social media and customer service. He's been featured on NBC's Today Show, Nightly News and MSNBC and has been quoted in Reuters, U.S. News & World Report and Yahoo Finance. By working collaboratively with companies to construct high-performing, service-based sales cultures, customer and employee satisfaction improve significantly. In his spare time Lee is following all of the Tampa Bay area sports teams, especially his beloved USF Bulls, and feeding his passion for music. You can also follow Lee on Twitter @Lee_Silverstein
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.