Lee Silverstein

Have You Ever Had Service Like This During the Holidays??

I realize this is a bit "off-topic" for an executive job coach, but it's a story I had to share… Today I went shopping for some gifts for colleagues of mine. I decided something in the chocolate family would fit the bill; no need...

The Power of the “Sales-Free” Phone Call

My phone rang the other day and the call went to voice mail before I could answer it. "Hi Mr. Silverstein, this is Tracey from AWeber Communications" the message began. "I was just calling to thank you for signing up for our service. If...

A Smokin’ Way To Keep Customers Coming Back

True confessions (with no apologies to New York City Mayor Michael Bloomberg; he who recently signed a bill outlawing smoking outdoors!); I enjoy the occasional cigar. Seeing that the key word in the previous sentence is "occasional", it had been several months since I...

All I Really Need To Know About Twitter I Learned In Kindergarten

Now that I consider myself a somewhat experienced member of the Twitter community, I have spent a little time reflecting on all that I've learned since joining the group approximately one year ago. With credit (and apologies) to Robert Fulghum, the author of All I...

6 Steps To Take To Ensure Your New Employees Don’t Jump Ship

Dozens of articles have been written about the challenges, and expense, of finding, recruiting and hiring top talent. Once you've hired your future "stars" your next challenge is to keep them. For many companies, particularly in the retail, food & beverage and hospitality industries, where...

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