Lee Silverstein
Lee Silverstein
Lee Silverstein is a subject matter expert on leadership, social media and customer service. He's been featured on NBC's Today Show, Nightly News and MSNBC and has been quoted in Reuters, U.S. News & World Report and Yahoo Finance. By working collaboratively with companies to construct high-performing, service-based sales cultures, customer and employee satisfaction improve significantly. In his spare time Lee is following all of the Tampa Bay area sports teams, especially his beloved USF Bulls, and feeding his passion for music. You can also follow Lee on Twitter @Lee_Silverstein
Have You Ever Had Service Like This During the Holidays??
I realize this is a bit "off-topic" for an executive job coach, but it's a story I had to share… Today I went shopping for...
The Power of the “Sales-Free” Phone Call
My phone rang the other day and the call went to voice mail before I could answer it. "Hi Mr. Silverstein, this is Tracey...
A Smokin’ Way To Keep Customers Coming Back
True confessions (with no apologies to New York City Mayor Michael Bloomberg; he who recently signed a bill outlawing smoking outdoors!); I enjoy the...
All I Really Need To Know About Twitter I Learned In Kindergarten
Now that I consider myself a somewhat experienced member of the Twitter community, I have spent a little time reflecting on all that I've...
6 Steps To Take To Ensure Your New Employees Don’t Jump Ship
Dozens of articles have been written about the challenges, and expense, of finding, recruiting and hiring top talent. Once you've hired your future "stars"...