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Lauren Kindzierski

Lauren Kindzierski
Lauren Kindzierski currently holds the role as VP of Marketing & Solutions at HGS. She is actively involved in driving the vision and the strategy for consumer engagement solutions at HGS. Her high energy and enthusiasm for customer experience, combined with her passion for the customer service industry, has been what has driven her to develop innovative engagement solutions designed to help revolutionize her company and clients’ CRM strategies.

The Importance of Empathy in Customer Service During the COVID-19 Crisis

Source: Shutterstock The crisis brought about by COVID-19 has created an unprecedented shift in the way we go about our daily lives. Due to the...

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