Home Authors Posts by Lauren Kindzierski

Lauren Kindzierski

Lauren Kindzierski
HGS
Lauren Kindzierski currently holds the role as VP of Marketing & Solutions at HGS. She is actively involved in driving the vision and the strategy for consumer engagement solutions at HGS. Her high energy and enthusiasm for customer experience, combined with her passion for the customer service industry, has been what has driven her to develop innovative engagement solutions designed to help revolutionize her company and clients’ CRM strategies.

The Importance of Empathy in Customer Service During the COVID-19 Crisis

Lauren Kindzierski -
Source: Shutterstock The crisis brought about by COVID-19 has created an unprecedented shift in the way we go about our daily lives. Due to the...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink