"The global chatbot economy will reach $1.25 billion by 2025." - Grand View Research AI-powered chatbots have evolved over the past few years: - From being mere basic text-based chat windows to full-fledged and versatile virtual personal assistants. - From answering simple "Yes/No" questions to…
Consumers everywhere have expected dramatic improvements in customer experience for years now, but the promises made by organizations in this regard has hardly come to pass. According to Forrester's annual CX Index reports, the customer experience index showed no growth between 2017 to 2018,...
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.
In recent years many companies invested heavily in CX programs and teams, but few can demonstrate a measurable business impact. Learn how to overcome three of the biggest obstacles to driving real change with CX insights, and how to measure and communicate the business outcome.