Laduram Vishnoi

Approaches to Enhance Customer Retention through Conversational Chatbots

"The global chatbot economy will reach $1.25 billion by 2025." - Grand View Research AI-powered chatbots have evolved over the past few years: - From being mere basic text-based chat windows to full-fledged and versatile virtual personal assistants. - From answering simple "Yes/No" questions to…

Three Transitions That Will Stimulate Customer Experience in 2020

Consumers everywhere have expected dramatic improvements in customer experience for years now, but the promises made by organizations in this regard has hardly come to pass. According to Forrester's annual CX Index reports, the customer experience index showed no growth between 2017 to 2018,...

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