Kym Hamer
How buying on emotion led to one of the best customer experiences I’ve had.
I bought a painting recently. It was something of a celebratory purchase - my business has grown exponentially in the last few months, I’ve launched a second business in the Middle East with a couple of business partners and my loved ones are well....
3 reasons why collaboration is the key to unlocking success
Image source: Will Porada via Unsplash In 1985 Michael Porter published his book Competitive Advantage: Creating and Sustaining Superior Performance and 35 years later, his premise still lies at the beating heart of many organisations. But the deluge of modern customer needs, wants, opinions and...
How to build trust and engagement by being social
Image Source: Pexels Did you know that 84% of CEOs in Europe and 94% in the US use social media? Did you also know that 80% of senior decision makers prefer to make decisions based on a range of articles, information and sources? People buy...
5 lessons from climbing a mountain
Two weeks ago I climbed Mount Snowdon to raise funds for a local school. At 1,085m it's the highest mountain in England and Wales. It's also one of the hardest things I've ever done. I'd never climbed a mountain before but I was 50...
The original ideas man
This is the Nobel Museum in Stockholm, housed in the old Stock Exchange building in the shadow of Storkyrkan‘s baroque steeple. It is right in the heart of the old town – Gamla Stan – and looks out over the cobbles of Stortorget just...
A question of culture: assimilate or die?
Time to look at culture from an employee’s point of view A couple of years ago, I attended a evening of talks at China Exchange, a charity based in London’s Chinatown whose mission it is to create ways of exploring Chinese culture and China’s influence...
A moving tribute
In 2014 888,246 hand-made ceramic poppies were planted in the moat surrounding the Tower of London to commemorate the 100th anniversary of Britain’s involvement in World War I. A collaboration between British theatre designer Tom Piper and Derby-based ceramic artist Paul Cummins, the poppies were...
Experience is in the little things
A few years ago, I spent a week in Abu Dhabi. Abu Dhabi is the capital of the United Arab Emirates, near the tip of the Arabian peninsula overlooking the Persian Gulf and is a little under 8 hours flight time away from London. As...
Having reservations
Recently I went out to see a show with some friends of mine and we followed this up with drinks and dinner. We had a great time. The show was witty, topical and a lot of fun and with a few drinks under...
My beef with boards
I am a burger lover from way back. Not the global-fast-food-chain type of burger but full, messy fish-and-chip-shop burgers. Long sun-kissed days on the beaches of my childhood and adolescence in Australia – Bribie Island and Caloundra just north of Brisbane; Mills, Seaford and Point...
Are customers the key to happy ever after?
Finland, it seems, is the happiest place on earth. Yes, the Finns have topped the charts this year in the UN’s latest World Happiness Report ahead of Norway, Denmark, Iceland and Switzerland. But look a little further down the list and you’ll see the United…