International Business Coach and Speaker
Kym Hamer is an international strategist, coach & speaker. She has deep expertise in commercial marketing, strategy, innovation & customer development across Travel, Education, Manufacturing, Consumer Goods & Media sectors and advises on how customer-centric business vision, proposition/s, innovation pipeline & communication strategies deliver successful outcomes.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.