Anna Kuzma
Anna Kuzma
Anna is Head of Marketing at UseResponse, customer feedback, and support software for Enterprise companies. She writes about customer feedback and customer support being the most read author on Quora in Customer Feedback. Over 10 years she’s been working with world-known companies around the world helping them to improve their communications with customers and customer experience. She also has a focus on customer success and feedback ensuring companies have an effective feedback loop, helping them to manage customer feature requests, and organize better internal ideation processes.
How SaaS Companies Manage Feature Requests
The decision-making process in product development has always ended up in the hands of a Product Manager or stakeholders. But collecting and managing feature...
How to Encourage Customers to Leave Feedback
Source: Freepik Truly customer-centric companies base their product development decisions on the insights they collect from customer feedback. This approach helps to understand what customers...