Anna Kuzma

How SaaS Companies Manage Feature Requests

The decision-making process in product development has always ended up in the hands of a Product Manager or stakeholders. But collecting and managing feature requests and feedback from end-users is the process every company has to deal with and most teams understand that it’s...

How to Encourage Customers to Leave Feedback

Source: Freepik Truly customer-centric companies base their product development decisions on the insights they collect from customer feedback. This approach helps to understand what customers really want and save on development hours working on the things that will not be used. Recent Salesforce research shows…

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