I am the founder and director of Customer Guru.I am a serial entrepreneur with experience in deploying customer-centric growth strategies for several organizations around the world. I am an expert management consultant who has a knack for numbers. Having worked in industries ranging from real estate and retail to technology and resource management, I am poised to understand the clients' business needs.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.