Kushal Dev
How to map your Customer Journey to DELIGHT them like never before
This story is a version of a post published here. Research says that it costs 5 times as much to attract a new customer, than to keep an existing one while the chances of selling to an existing customer is 60%-70% and to a new...
8 Common Misconceptions About Customer Feedback
This story is a version of a post published here. A pioneer in world business and CEO of HSN, Mindy Grossman once said “I believe in accessibility. I believe in honesty and a culture that supports that. And you can’t have that if you’re...
How to Handle Negative Feedback? Here is a Simple 5 step Approach
This story is a version of a post published here. Even the most loutish negative feedback from a customer should be utilised as an opportunity to improve your customer service; pinpoint the problem area and improve the product or service that you are offering. Moreover...
6 Incredibly Effective Ideas to Improve Customer Retention
This story is a version of a post published here. You can have everything in life you want if you will just help enough other people get what they want. ~Zig Ziglar In a world replete with competition and various options that are readily available…
10 Ways To Improve Customer Loyalty
This story is a version of a post published here. Customer loyalty is a widely misinterpreted term. While it is commonly believed that customer satisfaction and customer loyalty are the same, there is a wide difference between the two. It is believed that customer satisfaction...
10 Tips for Effective Communication with Customers
This story is a version of a post published here. The effectiveness of communication is not defined by the communication, but by the response. ~ Milton Erickson. Communication skills define how you progress in your personal as well as professional life. You could have a…
How to IMPROVE Customer Experience without Increasing Costs?
This story is a version of a post published here. Customer Experience is the new advertising department. ~ Max Kalehoff. In the highly competitive world that we live in, customer experience is possibly the only factor that can give an organisation the competitive advantage. No…