Kushal Dev
Kushal Dev
I am the founder and director of Customer Guru.I am a serial entrepreneur with experience in deploying customer-centric growth strategies for several organizations around the world. I am an expert management consultant who has a knack for numbers. Having worked in industries ranging from real estate and retail to technology and resource management, I am poised to understand the clients' business needs.
How to map your Customer Journey to DELIGHT them like never before
This story is a version of a post published here. Research says that it costs 5 times as much to attract a new customer, than...
8 Common Misconceptions About Customer Feedback
This story is a version of a post published here. A pioneer in world business and CEO of HSN, Mindy Grossman once said “I...
How to Handle Negative Feedback? Here is a Simple 5 step Approach
This story is a version of a post published here. Even the most loutish negative feedback from a customer should be utilised as an opportunity...
6 Incredibly Effective Ideas to Improve Customer Retention
This story is a version of a post published here. You can have everything in life you want if you will just help enough other...
10 Ways To Improve Customer Loyalty
This story is a version of a post published here. Customer loyalty is a widely misinterpreted term. While it is commonly believed that customer satisfaction...
10 Tips for Effective Communication with Customers
This story is a version of a post published here. The effectiveness of communication is not defined by the communication, but by the response. ~…
How to IMPROVE Customer Experience without Increasing Costs?
This story is a version of a post published here. Customer Experience is the new advertising department. ~ Max Kalehoff. In the highly competitive world…