Kristyn Emenecker
Kristyn Emenecker
Kristyn Emenecker is Global Vice President Enterprise Workforce Optimization at Verint. She has 20 years of experience in the contact center and customer experience space, serving in a variety of operational, consultant and senior leadership roles. She is active in a number of industry groups, published in multiple trade journals and a regular on the industry speaking circuit.
Big Data: Getting Smarter with Customer Engagement
Picture this: You call customer service at your phone company to fix an issue with your phone. The agent answers...