Home Authors Posts by Kelly Morgan

Kelly Morgan

Kelly Morgan
Kelly is the Executive Vice President & Chief Strategy Officer of Sykes Enterprises, Incorporated. His role focuses on innovating the customer care experience and leading strategic transformation for SYKES. Kelly has more than 20 years of industry experience in software, telecom, cloud and high-tech services and brings valuable leadership in transforming the traditional approach to customer care to an intelligent customer experience.

4 Ways of Exceeding Customer Expectations Through Intelligent CX

“The customer is always right.” - Harry Gordon Selfridge, 1909 Sales is no longer a door-to-door business; you don’t get to ring the doorbell and…

3 Steps to Becoming a Digital Disruptor

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” – Dan Millman Becoming...

New Posts