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Kim Houlne

Kim Houlne
As Working Solutions founder, Kim pioneered virtual contact center services across the USA in 1996. She accrued significant marketing and management experience before starting Working Solutions with senior management positions in consulting and financial and insurance industries at Mercer, Travelex, Mutual of Omaha and Blue Cross of Washington and Alaska.

COVID 19 Has Brought a Sudden Need to Serve Customers Virtually

We’re just months into a new decade, and already, everything has changed. The world is enduring a once-in-a-century crisis—COVID-19. The virus shut down much...

Empathy in the Workplace and Marketplace Pays Off

Having placed her parents in senior living gives one of our agents, Marilee, a particularly sensitive ear to families seeking similar care for their...

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