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Kim Friedrich

Kim Friedrich
Kim Friedrich is the Vice President of Customer Services, Americas at Basware. She is a client-first executive with two decades of success in managing complex implementations and cultivating strong partnerships with customers. Her career has been built on finding win-win solutions for customers and building strong teams.

3 Ways to Implement “The Customer Isn’t Always Right” Strategy

The customer is not always right. Yes; this approach for winning with the customer flips the age-old expression on its head. But I assure...

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