Micah Solomon
Micah Solomon
Micah Solomon is a customer service consultant and trainer who works with companies to transform their level of customer service and customer experience. The author of five books, his expertise has been featured in Forbes, Fast Company, NBC and ABC television programming, and elsewhere. "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.
You don’t use Twitter to tell a friend “Your fly’s undone!”: Customer service & social media feedback
One of the realities of social media feedback from customers is that it would feel more comfortable to not receive that feedback at...
“Everything Happens For A Reason” isn’t going to work for you in business.
I hate to differ with my fellow keynote speakers and their motivational messaging, but "Everything happens for a reason" is a statement fraught with...
Customer Service Humor–Even in Airport Security
This being a rather insane season to travel, it seems appropriate to bring up the most sanity-restoring of all airport signs. Not that this...
It’s not about you, even on (especially on) Christmas: The “send” itch vs. the itch that triggers buying
This is a post about a company I essentially like, falling into the trap of doing the same kind of silly stuff that the...
Customers don’t care about your org chart
A guest leaves a room service tray outside her hotel door and it's not picked up for hours, even as employees walk up and...
Employees are Customers Too: Some Cautionary Tales
In striving to create a transcendent customer experience, why do the feelings and humanity of your employees matter so much? Why do lists...