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Micah Solomon

Micah Solomon
Micah Solomon is a customer service consultant and trainer who works with companies to transform their level of customer service and customer experience. The author of five books, his expertise has been featured in Forbes, Fast Company, NBC and ABC television programming, and elsewhere. "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." –Steve Wozniak, Apple co-founder.

Get the Easy Stuff Right (without caring customer service your “perfect” product is doomed)

Get the easy stuff right. A perfect product or service won't take you far if you serve it up cold. Lack of caring delivery...

Homeward Bound — the secret of success with customer service and the customer experience

If you can make your customers feel at home—why would they ever roam? No, I don't mean a home like my old bachelor pad with...

4 things YOU can steal from Apple – customer service and more

This is a Forbes article by Micah Solomon, a customer service and marketing strategist, top business keynote speaker and author of the book, High-Tech,...

Best fortune cookie fortune. Ever.

Often, it's the little things that give you a chance to distinguish yourself. Own a restaurant, it's likely your cooking is in the...

What to Do With Antisocial Media: Customer Service Author Micah Solomon in Portfolio.com

My piece below on anti-social media and customer service recently appeared in Portfolio.com and I didn't want you to miss it. To...

The 800-CEO-READ interview: Customer service author / speaker Micah Solomon re High-Tech, High-Touch Customer Service

The great online and event-oriented bookseller 800-CEO-READ interviewed customer service keynote speaker and author Micah Solomon (yeah, that's better-known simply as "me") just...

Great customer service means apologizing to Jimmy Kimmel

In customer service and hospitality, there's a lot of power in accepting responsibility. Even when you aren't conceivably at fault. Consider this story from...

Hospitality

It's well-known that hospitality is one of my favorite industries. As I've frequently written, the hospitality industry holds, over many others, an edge...

Careful! Do you get bored by what makes you great

This isn't a post about The Westin. This isn't really a post about mattresses. This is a post about a common little...

Do you make your customers use on-off switches?

The customer experience is the new marketing. Which means that how you design every aspect of your service or product experience is what...

Customer service can mean sticking out your gooseneck.

I spend a fair amount of time, as a customer service speaker and consultant, talking about the traits "(warmth, empathy, teamwork, conscientiousness, and optimism–'WETCO')"...

The Future of Leadership is Already Here

The future of leadership — company leaders who are preparing a bright future for their companies and perhaps for the world — is already...

Want to wow customers? Eliminate annoyances your competition overlooked.

Often, when you set out to improve your own business offering, your instinct is to do so by borrowing (or, as Picasso was said...

“How do stamps work, Daddy?”

My daughter came to me not long ago, mystified by a non-self-adhesive postage stamp. You know: the archaic kind of stamp that you...

The Cleanest Windows, The Best Customer Experience

Bob's Red Mill, an employee-owned organic-foods mill, store, and café in Milwaukie, OR (yes, that's the right spelling) is a phenomenally run operation. ...

Taking customer service personally-yes, and no.

One of the keys to giving great customer service–profitable service that builds your company–is to let customers know you take it personally. - Let customers...

The order matters: in customer service and life

It's not just what you do that matters. Sometimes the order in which you do things makes a critical difference. This is true...

The worst customer service ever

Tell me if you've noticed this too. Irony of ironies, the most frustrating customer service encounters often happen at companies that think their service...

Digging in your heels

One of the great destroyers of company value is the digging-in-your-heels phenomenon. Your poorly hired and poorly trained staff member is confronted by a customer...

The strongest link: customer service and your best employee ever

There's no truer truism in customer service than this one: You're only as strong as your weakest link. It's frustrating to a business leader to...

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