Kelsey Brazill
Kelsey Brazill
Kelsey Brazill’s passion for digital customer engagement was sparked by social media management roles she held when starting her career in New York City. Her focus has since shifted to field marketing but customer engagement has remained central to her work. As Digital and Field Marketing Programs Manager for Sparkcentral, Kelsey is leveraging both her digital and field marketing experience to champion effortless customer experience through the leading social and customer engagement platform.
GDPR FAQs from the Contact Center
In the wake of the May 25, 2018 GDPR implementation, businesses are left assessing their ability and requirement to comply with this regulation. The...
3 AI Investment Strategies to Satisfy Customer Expectations
Sparkcentral recently asked renowned customer relations expert, Steven Van Bellegham, to join us for a webinar to discuss how customer expectations are evolving faster...
The Ultimate Disrupter – Customer Interactions with Brands Must Evolve
We recently teamed up with Rik Vera of Nexxus to bring you a forward-thinking webinar about the evolution of customer interactions with companies. As...
Building a Successful and Empowered Digital Care Team
Great, you’ve decided to provide digital care to your customers! But… now what? When first getting started with your digital care program, it’s important...
Provide Proactive Customer Service by Leveraging Customer Data
Our latest research report revealed that contact center leaders looking to exceed customer expectations in 2018 are focused on three key areas of change:...
3 Ways to Drive Digital Innovation in Your Contact Center
Three years ago, Forrester Research expanded its customer experience index to include insights from multiple countries and diverse brands in order to tell companies...