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Kelly Ohaver

Kelly Ohaver
Kelly Ohaver developed and implemented a Customer Experience program for a local government. She is believed to be one of the first local government professionals dedicated to enhancing service delivery. In addition to piloting the first known Customer Experience program in local government, Kelly is also called upon to make strategic recommendations to services provided under contract.

A Look at Customer Experience in Government

Customer Experience (CX) is important to many businesses because a positive customer experience improves customer satisfaction, drives loyalty and advocacy, reduces churn, and creates...

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