Kelechi Okeke
Kelechi Okeke
Kelechi Okeke has dedicated over a decade to assisting organizations in elevating their customer experience strategies by empowering them with invaluable insights, innovative solutions, and fostering a customer-centric mindset.
As the visionary founder of the award-winning CX website cxservice360.com, he is on a mission to enhance global customer experience practices
The Power of Closing the Feedback Loop: Why It Matters
Imagine you visit a store and buy some items and then you receive a survey asking you about your experience at the store. You...
3 Tips To Improve Your Survey Response Rates
Customers are constantly evolving and their behaviours has been significantly impacted on by the COVID-19 pandemic. Now more businesses are working hard to keep...
5 Best Practices For Your Voice of The Customer (VoC) Program
Consumers are constantly evolving, and so are their needs and expectations. Businesses that will thrive in the long term are those that understand the...
5 Reasons You Should Map Your Customer Journey
Today before any business can satisfy its customer needs or even exceed their expectations, good knowledge of what the customers truly want is required....
How Analytics Shifts the Customer Service Game
No modern customer experience strategy is complete without analytics. Leveraging the insights you gather from historical data and current customer records is the best...
6 Customer Service Myths Busted
In the customer service industry, it's sometimes difficult to differentiate between fact and myth. The industry is evolving so fast that the various players...
10 Things You Can Do To Improve Employee Experience [Infographic]
Customer experience (CX) has been on the front burner for organizations for a long time now. While it plays a very important role in...
7 Important Steps To Understanding Your Customers’ Journey
Before any business can satisfy customers' needs or exceed their expectations, good knowledge of what the customers truly want is needed. This entails having...
Understanding The Peak–end Rule & How It Affects Customer Experience
Did you know that customers are very likely to form biased memories of their experience with your business? It is what your customers remember...
Be Proactive! It’s Good For Business
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and...
10 Tips For Improving Internal Communication [Infographic]
Effective internal communication is essential for businesses. It allows employees to work efficiently and ensures all members of an organisation are working collaboratively towards...
6 Tech Advances That Will Enhance Customer Experience
In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives...
Banking On Social Media – How It Will Affect The Future
Social media although is new in the society, we can argue that it is here to stay. Social media platforms have gradually found their...
10 Body Language Tips That Will Make You A Customer Service Star
Body language provides an incredible amount of information on what other people might be thinking or feeling, after all it accounts for over 60%...
5 Ways To Ensure A Positive Brand Perception On Social Media
Social media channels such as Facebook, Twitter and Instagram have had a dramatic impact on the current business environment. Brands no longer have the...
Setting Customer Expectations Is Important – 4 Tips For Doing It Right
Lots of businesses today do not put much thought into setting realistic customer expectations, they focus on aggressively hyping marketing their products to draw...
7 Important Tips For Creating Awesome Customer Surveys
Customer surveys are a great tool to determine how customers feel about a brand & its products or services, but designing a survey which...
10 Customer Service Secrets Every Consumer Should Know
A lot of people see interacting with customer service as a tricky experience that could end up being a waste of time. Many more...
Educating Your Customers: The Benefits & How To Achieve It
Educating customers is something businesses can benefit from, but most shy away from it due to false assumptions such as - the belief that a more...
Brand Consistency Is Important For Customer Loyalty
People buy from brands they know and trust. If your business were to be a person, the brand would be its character (what people know...