I spent 20 years working in a diverse range of leadership roles before starting my leadership coaching practice. From working as a backcountry hut master to restaurant management, to leading a team in the intense pet care industry, I learned that the key to leadership success is all in relationships.
I now help leaders build better connections with their team, navigate their relationships, and understand the human side of leadership so they can become better leaders, improve team morale, and achieve higher performance. I love spending time outdoors, with my family, great wine & conversations.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.