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Katie Hickey

Katie Hickey
Katie Hickey is the Marketing Manager at Usabilla, a Voice-of-Customer solution. A VoC expert, Katie has a strong passion for connecting people and products through technology and assisting brands to become "Digital First" by empowering customer-centricity.

3 Lessons to Learn from Nordstrom’s CX

Nordstrom is no stranger to providing superior customer experiences (CX). At 117 years old, the retailer has survived thanks to a customer-centric philosophy and...

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