Katie Christian
Three Ways to Streamline Onboarding From Sales to Customer Success
One of the most critical points in a successful customer relationship is the handoff and onboarding process between sales and customer success (CS). Many organizations don’t think enough about this transition, and as a result, the customer begins the relationship with a poor first...
Why It’s Important for Customer Success to Leverage Internal Experts
Every customer has their own unique needs. Often, delighting the customer means extending the relationship beyond the customer success team. Connecting them with the right technical subject matter expert, product leader, or C-level executive could make a major impact, particularly when customers are experiencing...
5 Customer Retention Secrets for Weathering Economic Challenges
With a potentially rocky economic road ahead, many organizations might be adjusting budgets now for products and services in 2023. How do you cement your company’s place on a customer’s “must-have” list? A great customer experience (CX) and personal relationships make all the difference....