Katie Christian

Why It’s Important for Customer Success to Leverage Internal Experts

Every customer has their own unique needs. Often, delighting the customer means extending the relationship beyond the customer success team. Connecting them with the right technical subject matter expert, product leader, or C-level executive could make a major impact, particularly when customers are experiencing...

5 Customer Retention Secrets for Weathering Economic Challenges

With a potentially rocky economic road ahead, many organizations might be adjusting budgets now for products and services in 2023. How do you cement your company’s place on a customer’s “must-have” list? A great customer experience (CX) and personal relationships make all the difference....

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