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Kathy Aman

Kathy Aman
Kathy Aman, senior vice president of sales and customer relationship management at Firstsource Solutions,has more than 14 years of experience in the call center management industry with experience in collections and receivables management for U.S. domestic companies. Her strengths are in relationship management, business development, and finding effective solutions to meet her clients' business needs.

Developing a Long Term Relationship with Your BPO Provider

Many consumers don’t know this when speaking with call center agents, but many Fortune 500 companies outsource their customer service to third-party BPO providers....

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