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Kathleen Banashak

Kathleen Banashak
Kathleen Banashak is the Head of Global Client Support Services at Sitel. In this role, Kathleen is accountable for Global Client Services, with responsibilities that include spearheading "Voice of the Client" initiatives to ensure learning is close-looped, resulting in added value for clients and strengthened client relationships for Sitel. She has also has been instrumental in many significant, global projects - including leading the merger of Sitel and ClientLogic - resulting in a $1.4B industry-leading organization, managing Sitel's Global Support Services, and most recently, leading Site

How Premium Tech Support Reduces Customer Effort & Enhances ROI

Online shopping continues to commoditize industries, rendering service as the competitive differentiator. In response to this shift, brands and retailers have come to believe...

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