Kate Feather
Kate Feather
Kate is the leader of Customer Experience Transformation practice at PeopleMetrics. She partners with dozens of Fortune 1000 companies to provide Customer Experience Strategy and Voice of the Customer consulting services.
Unleash the Power of Your Brand Ambassadors
Your Silent and Invisible MVPs Many of you will be familiar with the Washington Post article about Joshua Bell, the renowned classical violinist who performed...
An Effective Treatment Plan for the Average Customer Experience
Average was once good enough. Average service produced satisfied customers and satisfied customers would spend and companies would experience moderate growth. Welcome to the...
Does Your Customer Feedback Process Say You’re Customer- or Company-Centric?
Customer feedback is clearly a core part of any customer-centricity strategy. Knowing how customers experience your service and brand is essential to putting...
e-Tailers All Have Cows; Just A Few Have Found the Goose
'Tis definitely the season. Holiday jingles are spewing from every corner and my inbox fills daily with promises of free shipping and...