Katarína Kasalová
A Content Marketing Hippo working for Nicereply - customer satisfaction survey software. I focus on NPS, CSAT, and CES.
There are many ways to measure the performance of your customer support team. It all depends on your particular business needs, but for most...
If you aren't already striving for a good NPS score, you’ve probably at least considered measuring it. Bad or good NPS gives incredibly actionable feedback...
As a keyed in customer service leader, you are constantly looking for ways to measure and improve customer experience. Perhaps you have heard of...
Customer service never stops improving. Every year we see new trends, higher expectations, and better technology. It can feel rather overwhelming at times. How...
A case study by General Electric Informational Services found that using clearer language in user manuals lead to 125 fewer customer calls a month....
We turned on customer satisfaction survey across help desks to see how they compare. How the top eight help desks send customer satisfaction surveys? When you’re starting...
Is your high CSAT score hiding your customers' true feelings? At a previous company, we set ourselves an ambitious customer satisfaction goal: to raise...
Every year I think I’m going to be better prepared for Christmas. Every year I find myself wrapping gifts (who are we kidding? Gift...
Imagine you meet the person of your dreams. However - you have to work a little to win them over. Cue the standard wooing...
Trusting your gut when hiring is like throwing darts at a board. Blindfolded. Using unstructured hiring format can only explain 14 percent of an...