Managing Editor of Software ThinkTank, Karin Wilson, brings a keen ear and thought for getting the real story behind the voice to this website. She has worked for more than 20 years as an editor, radio producer, writer, columnist and broadcaster. Her work has appeared in numerous magazines and newspapers across North America. Karin helps the Software ThinkTank readership get the best bang for the buck out of today's complex software solutions through innovative thinking and practical application.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.