Karine Del Moro
Karine Del Moro
Karine Del Moro is Vice President at Confirmit and has 20 years' experience designing and managing marketing programs, including customer retention and business development. Karine was instrumental in the development of Confirmit Voices, a customer engagement model which provides an end-to-end approach to the Voice of the Customer. A Certified Net Promoter Associate and Certified Customer Experience Professional (CCXP), Karine has considerable knowledge on best practices in customer experience management. She is a recognized speaker and thought leader in the Voice of the Customer industry.
Customer Experience: Earning the Right to Exist in 2017
Customer loyalty is widely recognized as an indicator of repeat business and increased spend. What might surprise some, however, is that customer experience (CX)...
Creating a Voice of the Customer Culture with Staying Power: 3 Tips for Pushing Past the VoC Plateau
Successful Voice of the Customer programs collect insights that drive decision-making, promote customer-centricity, and generate return on investment. Organizations have now widely adopted such...