Karen is the owner of My Business Presence which offers presentations, training seminars, teleclasses, webinars and hands-on workshops to entrepreneurs, direct sellers, and small business owners who wish to build an ethical online presence. Her specialties are social media, WordPress blogging, and leveraging the search engines.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.